Service
Telstra Business Systems
Telstra Business Systems offer a total maintenance solution for your communications system.
Telstra Business Systems is the largest enterprise maintainer of Telephone solutions in Australia and we are committed to a total Customer Support program. With this in mind we offer a choice of maintenance plans, the most popular of these being the Business Day Plan offering a full comprehensive cover between the hours of 8 am to 5 pm. If however, your requirements are of a different nature please refer to the attached Maintenance Plan Matrix.
Maintenance Plan Options
| Plan Type | Coverage | Response Time |
|
| Major Faults | Minor Faults | ||
| Standard Plan | 8am - 5pm |
4 hours | Best Endeavor |
| Business Day Plan | 8am - 5pm Mon-Fri |
2 hours | 8 hours |
| Extended Hours Plan | 8am - 10pm 7 days/week |
2 hours | 8 business hours |
| Custom Plan | 24 hours 7 days/week |
2 hours | 8 business hours |
For more information click on the links below:
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